Tracking Items You're Sending
FAQs about Proof of Delivery Signatures
This article answers common questions asked about Proof of Delivery (POD) signatures. In what situations do deliveries get a signature as Proof of Delivery? Signatures are obtained for deliveries to: business addresses residential addresses ...
What each tracking status means
We do our very best to deliver to destinations within business delivery zones nationwide by 9.30 am the next working day, and residential delivery zones by the end of the next working day. Parcels destined for rural/non-urban delivery zones can take ...
What time will my parcel be delivered? Expected delivery time
Depending on where your item is being sent from and to, the time taken to get there will vary. Local/Regional deliveries - sent within a town/city/island Next working day by 9.30 am to business addresses in main centres. Allow up to 5 pm for ...
Where is my parcel?
Find out where your parcel is at any time with our tracking tool. Enter the ticket/consignment number into the system and you’ll be given information on its location and delivery status. You can also share the parcel status via email with someone ...
How to lodge a query for a delivery
If you have a question about a parcel you have sent or is being delivered to you, you can query it on our website. Sending us your query through our website can be much faster than phoning, and you can do it at a time that is convenient for you. We ...
How to integrate tracking onto your website
You can make tracking easier for your customers by including a tracking link on your website. Display our Track and Trace webpage Track a Courier Ticket Track a Charge Label Track a Customer Printed Label Method 1 Display our Track and Trace web page ...