FAQs about Proof of Delivery Signatures

FAQs about Proof of Delivery Signatures

In what situations do deliveries get a signature as Proof of Delivery?

Signatures are obtained for deliveries to:

  • business addresses
  • residential addresses

Signatures are NOT obtained for deliveries to:

  • rural deliveries.

Read more about contactless deliveries here.


I prefer contact-less deliveries. Can I receive parcels to a business address without signing for them

At the time of delivery, you can mention this to our courier. The courier will maintain a distance, ask for your name, and enter this information into the scanner (this will show in the tracking information). If you have the opportunity to leave delivery instructions while the parcel is in transit, or have an Authority to Leave delivery tag at a location, your parcel can be left without the need to sign for it.
What is the process for contact-less delivery?

The process for a contact-less delivery is explained here.


Will I know if signature protocols change in the future?

​We will do our best to update you if we are planning to change. However, should there be material changes in the community i.e. sickness variants that hold additional threat; significantly increasing infection rates in the population; changes in the understanding of risk factors to the public or our people, New Zealand Couriers does reserve the right to change what type of deliveries obtain signatures with immediate effect.

    • Related Articles

    • Delivery Times / Tracking Statuses

      Delivery Times Depending on where your item is being sent from and to, the time taken to get there will vary. Our usual delivery standard is the next working day by 9.30 am to business addresses in main centres, or up to 5.00 pm for residential ...

    • Delivery signed for by ‘Rural’

      There are certain areas of New Zealand that we define as ‘rural’ or ‘non-urban’, which means that they sit outside our regularly serviced areas (Business & Residential Delivery Zones) so we offer delivery to that area, but there is an additional 2 – ...

    • Received a missed delivery card?

      Returned home to find you have missed a delivery and the courier has left a card? Redelivery options Collect from our branch (make sure you bring I.D.) Redelivered to the same address/original delivery address Redirected to a different address (e.g. ...

    • How to avoid missing a delivery

      Do you have your parcels sent to your home address? Ever come home to a missed delivery card? We’ve come up with five ways to help you avoid missing deliveries in the future. Is your parcel already on its way to you? If your parcel is already on its ...

    • Options for redelivery of a missed delivery

      A missed delivery card is left when your courier tried to deliver an item that required a signature on delivery and no one was present, didn’t feel they could leave it unattended on your property, or couldn’t get access to your property. When an item ...