Packaging & Sending Items
Step-by-step guide to calculate, measure, pack, and weigh a parcel when sending with New Zealand Couriers
Sending & Delivery Issues
Information and FAQs about making a complaint, querying and finding assistance for delivery issues as a sender
Pricing & Ticketing
Find and buy the right tickets, and calculate the potential charges related to delivery with New Zealand Couriers
Sending to Rural & Residential Zones
Find out more details about sending deliveries to rural/non-urban and residential addresses
Delivery of Age Restricted items
Find out more information about sending age restricted items with New Zealand Couriers
Tracking Items You're Sending
Questions about a delivery like where is my parcel, what is the expected delivery time and tracking status
Booking a Courier Pickup
Information about booking a courier for a pickup, collection times and checking the pickup address
Dangerous & Prohibited Goods
Find out all details related to specifics and delivery of goods classified as dangerous and prohibited. For 'Send a parcel' users (non-account holders): Dangerous Goods & Prohibited Goods cannot be carried - this includes lithium batteries.
Surcharges
Find out about different delivery surcharges that might apply to a parcel when sending with New Zealand Couriers
Parcel Notifications - Sender
Learn more about how to keep your customers up to date with the status of their parcel with New Zealand Couriers' Parcel Notifications.
Island Deliveries
Find out more about delivering to Stewart Island, Great Barrier Island, Waiheke Island with New Zealand Couriers