If your courier label is incorrect i.e. wrong address, it will need to be cancelled. Please contact New Zealand Couriers customer services on 0800 800 841. We will need to cancel the courier label and arrange for a refund to the card that was billed for the transaction.

You will need to create a new courier label on ‘Send a parcel’.

We do not carry items such as cash, liquids, antiques, glass or other valuables. We also do not carry dangerous goods such as explosives, corrosives, flammables, aerosols or poisonous substances (this includes lithium batteries, e.g. mobile phones, laptops, and vapes). View the full list here. 

Please be mindful of packaging when considering sending fragile items – there are also certain items that cannot travel through our courier network - i.e. flowers and cakes.

If incorrect dimensions or weights for the packaged items are given there will be ‘underticketing’ charges made to the billed credit card to cover the costs of: the movement of a larger/heavier item than declared; administration associated with the underticketing process, and possibly the item will be delayed due to these additional processing requirements.

In addition, we collect freight in vans, typically by one individual, by hand, without the use of equipment like forklifts and trolleys. As such, we must protect the Health and Safety of our people by limiting the maximum size and weight of items we will accept for delivery through our network. 

Find out how to claim here. Under our Conditions of Carriage, we do not accept claims on items that are on our Prohibited Items list. 

While we handle each individual parcel with care and our damage or loss percentages are tiny, sometimes unfortunate events can happen.