Delivery Times / Tracking Statuses

Delivery Times / Tracking Statuses

Delivery Times

Depending on where your item is being sent from and to, the time taken to get there will vary.
Our usual delivery standard is the next working day by 9.30 am to business addresses in main centres, or up to 5.00 pm for residential addresses.
Allow 2 - 3 days working days extra for delivery to a rural address.
Sometimes a package is sent by truck between the North and South Islands and this can take two days.


Status Messages

These are the most common status messages with there explanation.

Picked Up
The package has been picked up from the sending address and scanned into our network.
Out for Delivery
The item has been scanned on board with the delivery driver.  We would expect delivery to happen as per the above times.
Delivered
The package has been delivered to the address on the package, or to a Rural or Third Party agent.

For more information, please see:


Other status messages

These status messages are usually self explanatory.

Book for Delivery
In Transit to Rural Agent




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