International Delivery Issues
Tracking international deliveries
How to track an international consignment Go to our Tracking tool and locate International Consignment Enter your consignment/tracking no. and click Track my item View the status of the consignment Click to Zoom What each tracking status means ...
Query an international delivery
How to query an international consignment Track the consignment you wish to query, click on the blue Query delivery button Fill out the query form and click Submit A member of our team will look at your query and contact you with a resolution or ...
Making an International Claim
Overview We handle each individual parcel with care, but sometimes, unfortunate events can happen. This guide is to help you understand how to make an international claim in the unlikely event of a lost or damaged parcel. This guide is intended to ...
Contact our International Customer Services team
If you have a question about sending or receiving an international consignment, our International customer services team will be happy to help you. If your question is about your account, please contact your account manager as they will be best ...