Invoices & Charges
Road User Charges (RUC)
Road User Charges (RUC) are a tax applied to users of vehicles that use a fuel not taxed at source, i.e. diesel fuel, administered by the New Zealand Transport Agency (NZTA) and enforced by the New Zealand Police. Because our transport network mainly ...
Variable Fuel Factor (VFF)
Overview Fuel costs are understandably one of the most significant and variable cost components in the transport industry worldwide. As with other courier providers, our Variable Fuel Factor (VFF) was introduced for the purpose of providing for the ...
Delivery Surcharges
Invoicing for New Zealand Couriers’ products and service is comprised of product/service base prices, surcharges, and GST. Our surcharges cover variable costs to our business that fluctuate and are outside of our control, such as fuel price. We chose ...
Temporary Service Continuity Surcharge (TSCS)
The Temporary Service Continuity Surcharge (TSCS) was introduced in late 2016 as a mechanism for helping cover significantly increased operating expenses caused by unforeseen events. We felt that adding a surcharge was a transparent method of sharing ...
Account payment terms
Our standard account payment terms are the 20th of the month following the date of the invoice/statement. If any account is in dispute, the undisputed portion of the account shall be payable as normal. We maintain the right to withhold any services ...
Understanding your invoice
As there isn’t a standard format for invoices, we understand it can sometimes it can be confusing when you receive your first invoice from a new supplier, or maybe the person that usually dealt with that supplier has moved on. Whatever the case, we ...
Underticketing
If you send an item through our network that has insufficient ticketing for its size, weight or destination we’ll do our best to still deliver it on time and bill you for the difference afterwards. This after-the-fact charge is called Underticketing. ...