Contact-less deliveries and pick ups
In this
article
Update
From 1 May 2023, deliveries to residential addresses will have a signed Proof of Delivery.
From 27 September 2022, deliveries to business addresses had a signed Proof of Delivery.
How does
contact-less delivery work?
- Our
delivery driver arrives at your premises and alerts you that they have arrived,
e.g. knock on your door
- Our
delivery driver will stand about 2 meters from you and ask for your name. Then
they will enter it and sign 'C.D.' (Contact-less Delivery) on your behalf (this
will show in the tracking information)
- They'll
then place your parcel down in front of them to complete the delivery, or in a
more appropriate
place you indicate, e.g. the doorstep As usual, if you aren't present when our
delivery driver arrives, we will leave a missed delivery card.
Are all
courier deliveries contact-less?
No.
Deliveries to rural addresses continue to be contact-less until further notice.
From 1 May 2023, deliveries to residential addresses will have a signed Proof
of Delivery. From 27 September 2022, deliveries to business addresses will have
a signed Proof of Delivery.
How does
contact-less pick up work?
- Choose a
safe and accessible place on your property to leave parcels for collection (a
minimum of two
metres from others)
- Request a
pick up as you would normally do and leave the parcels in that safe place
- Our
driver will arrive and collect those parcels
Are all
courier pick ups contact-less?
No. However, if you require
a contactless pickup, you can request this from your courier.
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